Returns & Refunds Policy for Alttune Threads

Custom Product Notice:
All items are printed on-demand, made specifically for your order. Therefore, returns are limited to defective, damaged, or incorrect orders.

Eligibility for Refund/Replacement:
– Received the wrong item or size.
– Product arrived damaged or defective.

Timeframe to Request:
You must contact us within 14 days after receiving your product.

Return Instructions:
– Email [email protected] with your order number and photos of the issue.
– Our support team will respond within 2 business days.

Return Shipping Costs:
Covered by us if the error is ours; otherwise, customers are responsible.

Non-Eligible Returns:
– Customer ordering errors (e.g., wrong size choice without consulting sizing chart).
– Minor color variation.

Our Guarantee:
We are committed to delivering only top-quality products and ensuring complete customer satisfaction.